Low energy level: Having an important title doesn't
give you license to be dull and dry. People may have to listen to
you, but they should want to, as well. Avoid rigidity and stiffness;
use your natural energy and enthusiasm by gesturing, moving about
the room, changing the tone and volume of your voice.
Gerry Kenny, president of Chicago-based Kenny Construction,
transformed what could have been a mundane slideshow into a stimulating
stage show. Droning descriptions of slides in a darkened room
lulled audiences to sleep. Realizing this, he began putting extra
energy into his vocal tone and pace. To provide an element of
surprise, he moved about during his presentation. He not only
kept his audience awake but entertained, as they anticipated his
every move.
Rote memorization: Even experienced speakers get
occasional butterflies in the stomach. But to counter this natural
sense of panic by memorizing your entire speech almost guarantees
disaster. You will sound and look mechanical, detached and uninvolved.
You should know the main points by heart, and yet be spontaneous.
Dean Rasmussen, president of a general contracting firm,
wanted to build a heliport in his backyard for personal use. Knowing
his neighbors would object, he invited them to his home for a
meeting. He also invited media and presented them with press kits.
He used clear visuals to explain his position. And he offered
to contribute a $1,500 water tank for use in an emergency. Although
he rehearsed his presentation, he didn't memorize it. He spoke
straight from the heart about how he would cooperate with his
neighbors to make the heliport a service to the whole community.
Think how you feel about an issue you're going to address
and internalize those thoughts. Prepare a set outline, which should
be memorized, and then ad lib the rest. You'll sound sincere,
persuasive and far more exciting.
Winging it: The flip side to rote memorization
is speaking off the top of your head. Though your ultimate goal
is to appear natural and relaxed, there is no excuse for being
unprepared. You'll end up rambling, stumbling and forgetting important
points. You should have a well-thought-out beginning and ending,
and a solid structure for your talk.
Many CEO's have told me: "I've given this talk a million
times. I don't need to rehearse." Sure, they've given it a million
times -- exactly the same way, regardless of their audience. More
than likely it has become stale and boring. An audience can always
tell when a speech has not been personalized for them; they resent
it and often tune you out. There's no quicker way to alienate
an audience than to ignore their sensitivities, attitudes, and
even jargon.
Missed opportunities: Every time you speak, either
publicly or in-house, you have a chance to inspire people. Seize
the moment and promote corporate philosophy and mission, or reaffirm
faith in their ability to lead.
Lee Iaccoca is one CEO who uses every speaking occasion
to enhance corporate philosophy as well as his personal image.
He knows how to stir people with his enthusiasm and vision. As
a spokesperson, your favorable image builds trust and credibility
that reflects on the company. Never underestimate the power of
your personal charisma to further corporate reputation and increase
the visibility of your company Close with something memorable
-- a tag line, motto or sharp idea -- that people will remember.
Misusing power: A few CEOs abuse their privileged
positions by making the audience a target of intimidation and
criticism.
Rudy Hirsch, a past president of Marshall Field & Co.,
Chicago, was renown as an enthusiastic, articulate but opinionated
speaker. During one company meeting, he singled out an employee
by criticizing the man's appearance and sales performance. The
result was a humiliated employee and a shocked, offended audience
that probably remembered nothing else.
Using individuals as examples can be effective if done
to compliment or build people -- not destroy them. Negativity
should be avoided and constructive criticism directed to the whole
group rather than individuals.
Information overload: You need to charm your audience
to win them over, not spew forth information like a verbal annual
report. People crave personal touch from their leaders and are
much quicker to ally themselves to someone with whom they can
relate. Be endearing; their respect for you on a personal, human
level will carry over into their loyalty to you as company leader.
A
popular CEO of a Napa Valley winery was once a stiff, formal speaker.
After some coaching, he began to let his personality show through
his speech; he occasionally shared stories about the early days
of the family winery. His audiences loved these glimpses into
his past, memo- ries of his humble beginnings -- and they could
more naturally relate to him.
Rehearsing up to show time: Once you've arrived,
its too late for rehearsals. In fact, its counterproductive --
you either know your opening and basic out- line or you don't.
Racing through it will only make you more nervous. Instead, join
in on a conversation, introduce your- self and meet a few people.
When you're in front of the microphone, you'll feel as if you
have a few friends in the audience, making your opening much smoother.
Lack of tactical strategy: Visualizing physical
surroundings and assessing how the audience will perceive you
are essen- tial. To achieve greatness, you have to make positives
out of your personal neg- atives‹and everyone has some.
For example, a petite woman attorney's a soft voice was
often drowned out by her tall, outspoken male colleagues. Eventually,
she developed a way to be better heard and seen. During meetings,
she would find a graceful excuse to stand up -- retrieving a chart,
distributing a hand-out -- so that, physically, she stood above
eye level. She also learned to project her voice, helping her
change perceptions and retain the attention of her audience.
Another executive once lobbied a senate subcommittee to
receive funding for the Clean Water Bill. Arriving early, he noticed
that most senators were virtually ignoring the person at the podium.
When his turn came, he began by almost doubling his request --
asking for $4.2 billion. It was the perfect opening.
Every senator sat up straight in his chair. "That must
be a typo," said the panel chairman, "You're asking for $2.4 billion,
not 4.2 billion, aren't you?"
"No" he replied with confidence. "We want the full $4.2
billion you promised us four years ago." While he had their attention,
he hit them with several of his strongest arguments. That triggered
lO minutes of questioning from the commitee members. When he finished,
several of the senators followed him out into the hallway to ask
further questions.
With a clever strategy, he turned a negative situation
into a positive one. Though he didnt get the $4.2 billion, he
did get every dollar of the $2.4 billion in his written request.
Refusing professional help: Coaching on how to
field questions from the media, how to speak before the camera
and other skills is crucial for anyone meeting the press frequently.
Such training, however, is often shrugged off as an extravagance
until a CEO mishandles a situation with an aggressive reporter,
misspeaks or rambles at a press conference. CEOs should be coached
on how to avoid these situations before they happen.
Becoming a public spokesperson without preparation can
be an endeavor a much more expensive -- in terms of embarrassment,
loss of credibility and future revenue -- than investing in an
executive trainer. Aside from speaking confidently and coherently,
you should know how to defuse sticky situations and turn them
around in your favor when possible.
Letting fear paralyze you: Although some leaders
hide it well, they may be agonized each time they're called upon
to "say a few words." Even John F. Kennedy, immortalized as a
polished public speaker, had a few traumatic moments when addressing
large groups. At the 196O Democratic Convention, Kennedy was so
nervous before giving his acceptance speech that he chewed his
fingernails down past the quick. Throughout his entire speech,
he held one bleeding hand behind his back.