Stage fright can hit you even if you are not getting ready
for a performance at Carnegie Hall. It can strike just as easily at
the office, when you are asked to give a business report to co-workers,
bosses or clients.
Even if your job does not require giving formal presentations,
having a powerful speaking presence can increase your self-confidence
and boost your chances for career success.
Lynda
Paulson, a communication coach and author, says good presentation
skills "get people ahead. Managers whisper 'That woman is good.
She should be in management,' and they walk away impressed with
how she handles herself."
The opposite is also true, Paulson says. "You can [be] the brightest
person in the world, somebody who needs and deserves a promotion,
but if you don't communicate effectively, you might be passed over."
Paulson, author of The Executive Persuader," with Tom Watson,
(Lagoon, $19.95) has been a communication coach for 2O years. Among
her clients are executives at AT&T, American Express and IBM.
A common problem people have in delivering a presentation or simply
arguing a point with the boss is a fear of making mistakes, Paulson
says. "They perceive the need to behave a certain way. [If they
are delivering a presentation] they are stilted. They stand behind
a rostrum holding onto the sides, and they don't let the audience
see who they really are for fear they'll do something stupid or
be embarrassed." Getting over that fear takes practice and the realization
that "little mistakes like communication I saying the wrong word
are human."
The most important part of preparing a presentation or getting
ready for a meeting with higher-ups is knowing who your audience
will be, she says. "Find out all about them and, if possible, ask
them directly if they've been spoken to about your topic before
and what thier response was," Paulson says.
"To have any hope of being heard above all the competing voices,
your presentations have to be so personalized and so attuned to
the priorities of your targeted audience that they cannot be ignored."
If other presentations are planned for the same meeting, "talk to
the other speakers and look for ways to marry your material to theirs."
Allowing time after your presentation for questions lets your
audience know you are in command. Make a list of the 10 toughest
questions you could be asked and predetermine how you will answer
them," Paulson advises. If a question comes up that you don't understand,
you should not hesitate to say so. "You don't have to explain what
you don't understand, just make the statement and wait. The next
move is up to the questioner.
Trying to lighten the atmosphere of a meeting or conversation
by telling a joke isn't always a good idea, Paulson says. "Don't
tell a joke just to tell a joke; make sure it has point and is relevant
to what you are speaking about."
Paulson says an embarassing meeting or giving a terrible presentation
does not mean you should run from the room in disgrace. "Own up
to it by asking to try again," she says. "Then go back home, rehearse
and come back to redeem yourself."
Among other ways to quell the butterflies before a formal
presentation, Paulson suggests:
- Videotape your rehearsals, if possible. This lets you see
how the audience perceives your performance. If you appear stiff,
it might prompt you to relax.
- Memorize your opening line. "The opening is always the scariest
part," Paulson says, so knowing it by heart will help.
- Arrive at the presentation site at least 3O minutes early
to check the sound system and to review flip charts or other props
you may be using. "This lets you take ownership of the space,"
Paulson says, adding that you may feel more in charge if you physically
rearrange chairs or other furniture in the room.
Lynda
Paulson is president of Success Strategies, Inc., an international
consulting firm specializing in communication coaching, management
and teambuilding programs. She is also the author of The Executive
Persuader: How To Be A Powerful Speaker.